During the last few days, we’ve received many reports from our users about a critical bug that Notes Plus would create many copies of your notebooks, fill up your iCloud storage quota quickly. This terrible issue impacts user data badly. Needless to say, our recent updates were not the standard quality we strive for Notes Plus. We’re frustrating about this too.
Let’s talk about the “data duplication bug” caused by iCloud a little bit so you understand this context.
We realized this happened first on v6.1 release and we immediately worked on the solution to eliminate this. We also implemented a data migration tool to convert old resource files to our new packaged file (file extension of Notes Plus is .npn). This helps deal with iOS Storage Optimization from iCloud as the system will optimize and evict your files to iCloud Drive server when the device is in low storage to have space for iCloud to save other stuffs. On your Notes Plus Library, you would see those notebooks are displayed with a tiny cloud icon. These notebooks are on-demand download, if you tap on the tiny cloud icon, the system will download it from iCloud Server. There were some cases our migration tool couldn’t execute properly, thus duplicated versions of your notebook would be created after the migration tool is complete.
Apparently, stuck/crashing during data migration process is having some really bad downsides in iCloud resulting in the migration process taking longer. If it crashes, the app does not delete the folders which Notes Plus has already converted on the current run of the migration. The result is the next time the migration runs, Notes Plus would try to convert the same folders again. This is resulting in exponential copies of .NPN and folders for the same notebook. For a particular notebook in iCloud you could see 4-5 .npn files, also some files with the notebook name with “type” of “package” and no .NPN extension and the resource folder itself.
Now, let’s provide some troubleshooting ways that users can sort things out on your side while waiting for another update from us:
- Check if your data has been saved on iCloud fully: return to iPad’s Home Screen, open Settings app, tap on the first row (your Name) to view your Apple ID & iCloud account, tap “iCloud” section, tap “Manage Storage”, look for “Notes Plus” row, tap “>”
- Then, tap “Notebooks” to reveal your files/folders saved on Notes Plus iCloud folder. Check for the existence of your data there.
- If you have a computer (either Windows/Mac), try to locate to iCloud Drive folder, find “NotesPlus Beta” folder, copy everything inside “Notebooks” folder and save it to safe place on your local disk. This would serve as your data backup later.
How to delete extra copies of your notebooks?
- First, please check if your notebook content displays properly by opening Notes Plus Library, open the notebook without the number appended on your notebook name. If it looks good, you can keep it and delete all the extra copies. If your extra copies are cached (it displays with tiny cloud icon), then you can go to Library > Auto Backup > enable “Automatic Download” and the app will attempt to download cached files from iCloud to your local storage. Then, you can delete the copies.
- An alternative method you can use to delete the extra copies of your data: go to iCloud Drive folder on your computer (Mac/Windows), delete the .npn files coming with a suffix containing the numbers. Wait for your file deletion syncs to iCloud fully. On your iPad, try to restart the device so it can “see” latest changes from iCloud server fully. Hopefully, this would help remove extra copies on your app library.
- Note: if you don’t install iCloud Drive on your computer, you can use a web browser like Chrome or Safari, access www.icloud.com, login with your Apple ID, then go to iCloud Drive > Notes Plus folder, tap to open “Notebooks”, now select the extra copies of your data, tap “Delete” icon at the toolbar. The deleted files are kept on iCloud for 30 days and you can restore them if deleting wrong files (read this https://support.apple.com/kb/PH27917)
Now, please verify if the app library shows your data without data duplication again? New notebooks aren’t affected by this issue so it’s worth that you create a new notebooks to take notes going forward.
Due to this issue, we’ve been receiving many support emails, so our support speed could be slower than usual, but we’ll go over all your emails/posts on the forum and answers.
Please let’s know how thing goes?
We sincerely apologize for all the troubles it has caused lately.