NP v 6.3.3 crashing on launch

#1

Since updating to version 6.3.3 I cannot open the app. It crashes immediately, without even showIng any screen. The problem persists on iOS 13.1.3.

Note: this seems to be a different issue to a recent complaint about v.6.3.1 crashing on launch which was solved for that user by v. 6.3.3.

Anyone else experiencing this? Please help!

#2

OK, managed to solve the problem (no thanks to support). I noticed that NP, for whatever reason, was showing up in my App Store with the “Cloud” symbol, as if it were not installed. So I just re-downloaded it and presto, back to normal.