Notes disappeared

#1

Hi,
I tried sending emails to the support addresses and all of them bounce back. Does this company still exist? I am desperate for help!!

During the first 12 months of my graduate program, I took 100% of my notes in Notes Plus. Today I tried to open some of my notes for the first time in a long time and ALL of them are empty. When I open my Library, I see all of the folders and subfolders that I expect. But when I try to open a document, it just keeps breaking down into further subfolders and eventually there is nothing left to click on and nothing to open.

I am absolutely panicking about having lost almost 100 credits worth of notes and slides. I am desperate to get these materials back. I have not tried updating the app in case that makes it worse or interrupts any backup that has been created. I am willing to do pretty much whatever, and would be super super grateful for live support in recovering my notes.

#2

What cloud format are you using to store your notes? They were helpful enough to give some suggestions on how to get your notes back. If it’s iCloud I will be glad to post some of the things I did to get my notes back that once seemed lost.

#3

Hi there

I don’t have a full answer for you but the following may be helpful to relieve your obvious stress about whether your data is lost AND help you read your notes without using your iPAD.

The first thing you should do is secure whatever data you have in your Cloud account(s) or on your Mac (assuming you have one) to make sure it does not get damaged from here on.

STEP #1

IF you back up to the Cloud then the first thing you should do is make a copy of the files you have in your cloud storage environment relating to NotesPlus ( whether its iCloud or DropBox ).

This will secure whatever data you have.

STEP #2

If you are backing up to iCloud, then there will be a copy of the iCloud files on your Mac (if you have one).

If you do have a Mac then go to your iCloud directory in ~/Library/Mobile Documents and find the directory that relates to NotesPlus backups and make a copy of it on your Mac local disk.

This will secure your current data on your Mac.

STEP #3

If you do have a Mac and you also have a Time Machine backup of your Mac then the Time Machine backup should have historical copies of your notes.

If you do then make sure you keep this backup disk safe and sound.

Because Time Machine drops old backups off as the disk fills up with more recent backups, make sure you don’t let that happen.

STEP #4 - INSPECTING YOUR CLOUD DATA

Use Finder to look at the contents of the NotesPlus backup folders.

What you should see is a folder structure that looks like your NotesPlus library.

If NotesPlus has done the npn file migration you will see “package” files like:

MySubjectTitleNotesFile.npn

You can open these package .npn files and view their contents as follows:

Method #1:

Open the Terminal application on your Mac.

Navigate to the folder holding your NotesPlus backups:

Pick on an .npn package file ( eg in the example below Prolog.npn )

The change directory into the package file:

USER@MAC Notebooks % cd Prolog.npn

USER@MAC Prolog.npn %

Now list the contents of the package file:

USER@MAC Prolog.npn % ls -l -R
total 24
drwxr-xr-x 6 USER staff 192 11 Aug 00:22 1
-rw-r----- 1 USER staff 250 18 Sep 2019 index.html
-rw-r-----@ 1 USER staff 448 11 Aug 00:22 notebook.xml
-rw-r-----@ 1 USER staff 124 11 Aug 00:22 notebookInfo.js
drwxr-xr-x 2 USER staff 64 11 Aug 00:22 resources

./1:
total 304
-rw-r-----@ 1 USER staff 725 18 Sep 2019 index.html
-rw-r-----@ 1 USER staff 73 18 Sep 2019 meta.xml
-rw-r-----@ 1 USER staff 145630 10 Aug 13:54 page.svg
drwxr-xr-x 3 USER staff 96 11 Aug 00:22 resources

./1/resources:
total 56
-rw-r----- 1 USER staff 27923 10 Aug 13:54 thumbnail.png

./resources:
USER@MAC Prolog.npn %

If you can see the files called page.svg then you have your handwritten notes.

All is probably not lost.

Method #2:

See the following post about how to use Finder to open a package file on MacOS ( it’s easier ).

In terms of how to fix things up on your iPad … you’ll have to wait for help from those in the know.

READING YOUR NOTES WITHOUT USING AN IPAD

Fortunately, you can read the contents of the npn file in a web browser ( this is the single BEST feature of NotesPlus meaning your handwriting is NOT locked up in a proprietary binary format ).

To do this it helps to copy the contents of the .npn file out into a normal directory on your Mac then you can just use Safari to open the index.html file and voila you should be able see your notes page by page.

PS - If you’re not a computer techie person, you might want to get a friend to help you salvage your notes.

PPS - If you want to talk reach out with some contact details eg Skype / Zoom ( New Zealand time )

#5

Hi

There’s an easy way to get inside the NotesPlus NPN files on your Mac ( if you have one ).

Find the .npn file in Finder

Then Control Click on the file to get the item Context menu

Choose “Show Package Contents”

:smiley:

#6

After following RMLNZ’s excellent advice to secure a backup of your note data, you may find the following post useful to recover them completely on the app itself (not just in a browser)